Privacy Policy and Terms of Service

JW Water Privacy Policy & Terms of Service

Effective Date: 5/4/2026

JW Water (“we,” “our,” or “us”) provides water and wastewater utility-related services for
residential, commercial and industrial customers. This document explains how we handle
your information and the terms that apply when you use our website and services.

PART I — PRIVACY POLICY

1. Information We Collect

a. Information You Provide

  • Name
  • Email address
  • Phone number
  • Service address
  • Billing or service-related information
  • Any information submitted through contact forms or service requests

b. Automatically Collected Information

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on the website

c. Cookies and Tracking Technologies
We may use basic cookies to improve website functionality and user experience. We do
not use tracking for advertising purposes.

2. How We Use Your Information

We use your information only for utility-related operations, including:

  • Scheduling service calls and responding to requests
  • Providing water and wastewater services
  • Billing and account management
  • Customer support and communication
  • Improving website functionality
  • Maintaining system security
3. No Sale or External Use of Information

JW Water does not sell, rent, or share your personal information for marketing or external purposes.

Your information is used strictly for internal operations related to providing water and wastewater services.

4. Limited Sharing of Information

We may share information only when necessary:

  • With service providers supporting billing, operations, or website hosting (under confidentiality obligations)
  • When required by law or regulatory authorities
  • To protect safety, infrastructure, or legal rights
5. Scheduling and Access

Customers agree to:

  • Provide safe and reasonable access to service areas
  • Ensure pets or hazards are secured
  • Be present if required for service

Missed appointments or denied access may result in rescheduling or additional fees.

6. Warranties and Disclaimers

Services are provided using reasonable care and industry standards. Except where required by law:

  • No guarantees are made regarding uninterrupted service
  • No implied warranties beyond those legally required
7. Limitation of Liability

To the fullest extent permitted by law, JW Water shall not be liable for indirect, incidental, or consequential damages related to service use.

8. Compliance with Laws

Customers agree to comply with all applicable local, state, and federal regulations related to water and wastewater systems, including applicable Arizona laws and regulatory requirements.

This includes, where applicable:

  • Arizona Department of Environmental Quality (ADEQ) regulations governing water quality, wastewater systems, and environmental protection
  • Arizona Administrative Code (A.A.C.) provisions related to water and wastewater services
  • Maricopa, Gila, Pima, Pinal, Yavapai, Mohave, Navajo, and Yuma Counties and local jurisdiction health and environmental regulations
  • Arizona Corporation Commission

JW Water operates in accordance with applicable regulatory standards and may perform services consistent with required permits, inspections, and compliance obligations.

Customers are responsible for ensuring that their property and systems comply with applicable regulations unless explicitly contracted otherwise.

9. Termination of Services

We reserve the right to refuse or discontinue service if:

  • Terms are violated
  • Safety concerns arise
  • Payment obligations are not met
10. Governing Law

These terms are governed by the laws of the State of Arizona.

11. Contact Information

JW Water

Email: [email protected]
Phone: (888)712-1120
Address:

4720 East Cotton Gin Loop, Suite 130
Phoenix, Arizona 85040

By using our website or services, you agree to this Privacy Policy and Terms of Service.