Water and Sewer Utility Operations & Management Functions
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Management of small to mid-size utility entities, including bookkeeping, accounting, accounts receivable and accounts payable, regulatory reporting, supervision of staff/ contractors, corporate administration, and periodic reporting.
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Billing services: Provide billing and customer service functions for utility entities, including printing and sending of monthly bills, database management, payment processing (including credit card, ACH), customer calls and inquiries.
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Negotiation and drafting of management agreements with regulated water and sewer utilities, non-profit utility providers, municipalities and special districts.
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Physical operation of small to mid-scale water and sewer systems.
Consulting and Development Functions
- Negotiation and drafting of utility development agreements (UDA) with the land developer and/or homebuilder.
- Consulting and advising services for developers, homebuilders, HOA’s and special districts on wastewater utility development, infrastructure phasing plans, regulatory approval processes, engineering coordination, and financing.
- Infrastructure planning designed to closely correlate the construction of plant and equipment with the actual pace of development.
Just like families plan ahead for a new roof or home repairs, utilities must also plan for the future. The costs we recover through rates cover not only the daily work of keeping water safe and reliable, but also the larger improvements that ensure our systems stay strong for years to come. These long-term investments—like replacing aging pipes or adding storage—help prevent costly emergencies and keep service dependable. Rate cases make sure the price you pay reflects today’s actual cost of service while responsibly preparing for tomorrow.
At JW Water, rates are set through a public process at the Arizona Corporation Commission (ACC). Here’s what that looks like:
- File: We submit a rate application with financials and project plans based on a historic “test year.”
- Review: ACC staff and other parties review, submit data requests, and file testimony.
- Public comment: You’re invited to share your views in writing or at scheduled sessions.
- Hearing: An independent Administrative Law Judge holds an evidentiary hearing.
- Recommended order: The Judge issues a recommendation after weighing the record.
- Commission decision: Commissioners vote in an open meeting; new rates (if approved) take effect on a set date.
We welcome your questions and involvement—it’s an important part of keeping our water future secure for the whole community. And most of all, we invest in these improvements so you and your neighbors can count on safe, reliable water every single day.
Visit your utility’s website to learn about its rates and potential rate cases.
