Think You Have a Leak?

Early detection can save water and money

Common Signs of a Water Leak

  • Unexpectedly high water bill – A sudden increase in your bill may indicate a hidden leak
  • Water meter constantly running – When all water is turned off, the meter should stop
  • Wet spots or puddles – Unexplained wet areas in your yard or home
  • Sounds of running water – Hearing water when fixtures are off
  • Low water pressure – Reduced pressure may indicate a leak in your system
  • Mold or mildew – Musty odors or visible mold growth
  • Foundation cracks – New or expanding cracks in your foundation

DIY Leak Detection Test

The Water Meter Test

  1. Turn off all water-using appliances and fixtures (dishwasher, washing machine, faucets, etc.)
  2. Locate your water meter and record the current reading
  3. Wait 1-2 hours without using any water
  4. Check the meter again – if it has moved, you likely have a leak

Common Leak Locations

Inside Your Home:

    • Toilet flappers and fill valves
    • Faucet washers and gaskets
    • Showerheads and fixtures
    • Water heater connections
    • Washing machine hoses
    • Under-sink connections

Outside Your Home:

    • Service line from street to house
    • Sprinkler system valves
    • Outdoor faucets and hoses
    • Pool and spa connections
    • Irrigation systems

What to Do If You Find a Leak

  1. Determine Responsibility
    Customer Responsibility:     Leaks inside your home or on your property (after the meter)
    Utility Responsibility:     Leaks in the main line before the meter
  2. Take ActionFor leaks on your property, contact a licensed plumber immediately. For leaks before the meter or uncertain responsibility, contact us at (888) 712-1120.
  3. Prevent Future Leaks
    • Regularly inspect fixtures and connections
    • Replace worn washers and gaskets
    • Monitor your water bill for unusual increases
    • Know the location of your main shutoff valve