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Have questions or need more information? Feel free to contact us.
The vast majority of delayed payments have now been posted, and our team is continuing to apply the remaining payments. No late fees are being charged or disconnections enforced as we work through this matter. If a previous payment is not yet reflected on your January statement, no need for concern. Please pay only the January charges due.
For the most up-to-date information, we encourage customers to log into their online account at https://jwwater.epayub.com/Account/Login.
When submitting payments, please use the utility company name exactly as shown on your statement. Payments made payable to "JW Water Holdings" will be rejected by the bank as incorrect payee.
Thank you for your patience and understanding.
